Free Mystery Gift
Not 100% happy with your purchase? No problem!
Shoes don't fit? Don't worry!
We'll do a one-time size exchange, 100% Free!
Please read our important shipping notices below:
- Standard shipping is delivered via USPS in the United States
- Tax and charges are not included in our base price.
- Available in USA
- Does not qualify for use with any Free Shipping Coupon Codes.
- If you are ordering items that are not available for express shipping but also products that do qualify, please contact us and we can upgrade the qualifying products to express shipping.
- Tax and charges are not included in our base price.
On average it takes us 7 to 12 business days to print and hand stitch your order before we ship it out. There may be some delay during the holidays. Otherwise, you can expect the following ship times:
Standard Ship Times:
- USA: 4-6 Weeks
Express Ship Times:
- USA: 4-7 Business Days
SafeGuard Shipping Guarantee
Did you opt in for safeguard shipping guarantee and have your online purchase lost, damaged or “porch pirated” while in transit? Contact our support team here to open a claim. Choose the "SafeGuard Shipping Guarantee" subject and enter details to open a claim.
Shoes don't fit? Not a problem, we'll do a one time exchange on any non-clearance shoes, 100% Free! You never have to worry about buying shoes online from us!
At Groove Bags we want you to be 100% satisfied with your purchase. If you are unhappy for any reason with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping cost within 30 days of receiving your order. Please contact us using our contact form to initiate a return.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
What Else Should I Know?
- Returns must be requested within 30 days of receiving your order. Orders older than 30 days are not eligible for return or exchange.
- Face Masks cannot be returned once they are moved from their packaging. This is to ensure the healthy and safety of our customers.
- Custom and Clearance items are not eligible for returns or exchanges.
- If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.
- All returned items are inspected and must be in the condition you received them. Must include original packaging.
- If you are sent the wrong item or your item is damaged in any way, Groove Bags will provide a pre-paid return label. If the item is being returned for any other reason, the customer is responsible for return shipping.
- Your refund will include the price of your item plus any taxes, but will not include original shipping charges or tax on shipping charges. There may also be a restocking fee if your item was not returned because of damage or an incorrect item being sent.
- Credit for your return will be issued after we've inspected your returned item(s). The time may vary, but will usually occur within 2-3 business days after receipt. Refunds via credit card may take time to appear in your credit statement. Please allow one full billing cycle.
- If you wish to cancel an order, please contact us within 24 hours. After 24 hours the item will be sent to production and we'll make the item. At that point, it cannot be cancelled.
We accept returns or exchanges within 30 days of the delivery date. Outside of this period, we don't accept any type of return or exchange unless you have a product warranty.
For warranty evaluation, please send us pictures of the damage. Once we accept your warranty claim, you will be given the return address and instructions. The customer is responsible for return shipping and Groove Bags will absorb the cost of shipping the replacement product. Groove bags cannot be held liable for lost in-bound packages.
If you purchased a warranty and your product breaks due to a manufacturing defect in either materials or workmanship, we will replace your item for free. Our warranties do not cover wear and tear. Wear and tear damage is something that happens naturally and is inevitable, regardless of how well you care for your items.
Common examples of wear and tear that would not be covered under the warranty would be colors fading, abrasions on the bottom or lower edges of the shoe, due to rubbing on surfaces when you walk and a general breakdown of materials over time.
Groove Bags reserves the right to reject a warranty claim if we feel the damage is caused by activities outside of what is considered, normal wear and tear. Modification of fabric or materials is not allowed and will void your warranty.
- LTLinda T.Verified BuyerI recommend this productRated 5 stars2 years agoToo small too long to wait
The shoes took way too long to arrive and we're too small. Nice fabric and graphics though. We will see how long it takes to get right size.Was this helpful?
- NHNicholas H.Verified BuyerI recommend this productRated 5 stars2 years agoSiamese cat boots
These boots are so cute! Where can you find boots with cats on them?? Fit is accurate; I wear a size 10 and these fit perfect. Very soft and comfortable.Was this helpful?
- KHKerri H.Verified BuyerI recommend this productRated 5 stars2 years agoPRODUCT NEVER RECEIVED!!
I ordered 2 pairs of shoes and STILL have not gotten them!!!!!!!!!! Where are they???Was this helpful?
- TLterri l.Verified BuyerI recommend this productRated 5 stars2 years agoLOVE these shoes and FABULOUS Customer Service!
Wonderful Company! Ordered 2 pairs for Christmas presents- one for my daughter's teacher and one for her. They both loved the shoes but my daughter's were too small. Groove Bags replied to my email right away and are shipping out a larger replacement pair. So EASY!Was this helpful?